Your privacy matters to us. This Privacy Policy explains exactly what personal data phcity1 collects, why we collect it, how we use it, and the rights you hold as a Filipino player under applicable data protection law.
This Privacy Policy ("Policy") is issued by phcity1 ("phcity1," "we," "us," or "our") and applies to all personal data collected through the phcity1 website at https://phcity1.app, its associated mobile applications, and any other digital touchpoints operated by phcity1 (collectively, the "Platform").
phcity1 is committed to protecting the privacy and personal data of every user who accesses the Platform, particularly Filipino players whose data is processed in connection with their use of phcity1's online gaming services. This Policy is designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
By registering a phcity1 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.
This Policy should be read alongside the phcity1 Terms & Conditions, which govern the overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
phcity1 collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed. The categories of personal data we collect include:
phcity1 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or regulatory obligation (e.g., responsible gaming assessments).
phcity1 collects personal data through the following means:
The majority of personal data phcity1 holds is provided directly by you during account registration, KYC verification, payment processing, customer support interactions, and participation in promotions. You are responsible for ensuring that all information you provide to phcity1 is accurate, current, and complete.
When you access and use the phcity1 Platform, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This data helps phcity1 maintain Platform security, analyze usage patterns, and improve the overall player experience. Please refer to Section 9 of this Policy for detailed information on our use of cookies.
phcity1 may receive personal data about you from third-party sources in limited circumstances, including:
phcity1 processes your personal data only for specific, legitimate purposes. The table below summarizes the primary purposes for which your data is used:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and authentication data |
| Age verification (21+ requirement) | Date of birth, government-issued ID |
| KYC / AML compliance | Identity data, financial data, transaction history |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services and game history | Usage data, game logs, session records |
| Customer support and dispute resolution | Communications data, account data |
| Fraud prevention and Platform security | Technical data, IP address, login records |
| Responsible gaming monitoring | Usage data, betting patterns, session data |
| Regulatory reporting to PAGCOR | Identity data, financial data, as required |
| Marketing communications (opt-in only) | Contact data, preferences |
phcity1 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Data Privacy Act of 2012, phcity1 processes your personal data on the following legal bases:
phcity1 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
phcity1 engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform operators, and fraud detection services. All service providers are contractually bound to process your data only on phcity1's instructions and in accordance with applicable data protection law.
phcity1 may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other competent authorities where required to do so by law, court order, or regulatory directive. phcity1 will, where legally permissible, notify you of such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or part of phcity1's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to your data being transferred.
phcity1 will never share your personal data with unauthorized third parties or use it for purposes beyond those described in this Privacy Policy. If you suspect unauthorized use of your data, contact us immediately at [email protected].
phcity1 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, phcity1 will securely delete or anonymize your personal data in accordance with its data disposal procedures.
phcity1 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While phcity1 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are encouraged to use a strong, unique password for your phcity1 account and to enable any available two-factor authentication features.
phcity1 uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and analyze Platform usage. A cookie is a small text file placed on your device by a web server when you visit a website.
You may control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phcity1 Platform. Detailed instructions for managing cookies are available in the help documentation of your browser.
The phcity1 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing casino-style gambling. phcity1 does not knowingly collect personal data from individuals under the age of 21.
As part of the account registration process, phcity1 collects date of birth information and may require submission of government-issued identification to verify that all players meet the minimum age requirement. Where phcity1 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, the data will be deleted, and any funds held in the account will be handled in accordance with applicable regulatory requirements.
If you are a parent or guardian and believe that your child under the age of 21 has registered on the phcity1 Platform, please contact us immediately at [email protected] so that we can take prompt action.
As a data subject under the Data Privacy Act of 2012 of the Philippines, you are entitled to the following rights with respect to your personal data held by phcity1. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13.
phcity1 will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may request proof of identity before processing your request to protect against unauthorized access to your data.
🇵🇭 Data Privacy Act of 2012
You have the right to be informed of how your personal data is being collected, processed, and used by phcity1, including the purposes and legal basis for processing.
You may request a copy of the personal data phcity1 holds about you, along with information about how it is being processed, at any time.
If any personal data phcity1 holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected or updated promptly.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
If you believe phcity1 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
phcity1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, phcity1 will notify registered account holders via email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how phcity1 protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.
phcity1 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and the regulations of the National Privacy Commission. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.
You may also use this contact to exercise any of the data subject rights described in Section 11 of this Policy. Please include your full name, registered email address, and a clear description of your request or concern to help us respond efficiently.
Data Protection Officer — phcity1
Email: [email protected]
Response time: Within 30 days of receipt of a valid request, in accordance with NPC guidelines.
If you are not satisfied with phcity1's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at [email protected] or through the NPC's official website.
🛡️ Privacy by Design
We don't just write privacy policies — we build privacy into every layer of the phcity1 platform from the ground up.
Every connection between your device and phcity1 is protected by industry-standard SSL/TLS encryption. Your personal details, GCash account info, and transaction data are never transmitted in plain text — ever.
phcity1 operates in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012. We are registered with the National Privacy Commission and follow all NPC guidelines for the lawful processing of Filipino players' personal data.
phcity1 will never sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively to operate your account, process your GCash or BDO payouts, and keep the platform secure — nothing else.
phcity1 has appointed a dedicated DPO as required by the NPC. Our DPO oversees all data privacy matters, handles your data subject requests, and ensures phcity1's practices remain aligned with Philippine data protection law at all times.
phcity1 conducts regular third-party security audits and penetration tests to identify and address vulnerabilities before they can be exploited. Your data security is not a one-time checkbox — it's an ongoing commitment.
From accessing your data to requesting corrections or deletions, phcity1 makes it straightforward to exercise your rights under the DPA. Contact our DPO anytime and we'll respond within 30 days — as required by the National Privacy Commission.
🎰 Play With Confidence
Now that you know exactly how phcity1 handles your personal data, play with full confidence. Join thousands of Filipino players from Manila to Davao who trust phcity1 for fair games, fast GCash payouts, and a platform that respects your privacy. Must be 21 years or older.